This course is created by K-Lo. K-Lo is an expert in igniting customer-centricity [CRM] and customer-experiential solutions [CRX] - and an internationally accredited expert in customer protocol, business etiquette, and customer social etiquette. Global captains of industry, high net worth individuals, VIPs, luxury brands and corporate clients trust K-Lo implicitly when it comes to customer-centricity skills and tools, consumer relations solutions, etiquette and protocol training and customer experiential initiatives. And is proudly offered by Inscape. This course will give you the acquired Business Communication Skills on all levels of Business communication to include: Professional Customer-centric Communication Skills, Professional Communication Skills with Colleagues & Supplier-partners, Professional Netiquette Skills [Telephone, Email & Social Media] and Professional Communication Skills during Conflictive Conversations.